VACANCY
SUMMARY
TITLE:
Propery Lettings Manager to commence end of October
SALARY: £
26,000
AREA: Wimbledon,car driver essential
ID: EST132
DESCRIPTION:
Overall purpose of role reporting to Head Of Property Lettings.
? To ensure the efficient and effective management of allocated residential property portfolio, ensuring the very best service is delivered to our Clients at all times
? To ensure our clients are fully informed of and comply will all legal obligations under current tenancy legislation
? To ensure all opportunities are investigated to achieve maximum revenues in rental income
Specific tasks and duties
? Receive and action maintenance issues and Instruct approved contractors accordingly, controlling costs and quality of work
? Check, authorise and post invoices to ?Propco? system
? Secure additional funds from Landlords, when necessary
? Arrange appropriate quotations in line with Terms of Business, ensuring landlords approval is received
? Act as liaison between landlords, tenants, contractors
? Respond to telephone and mail enquiries in line with department procedures
? Arrange and carry out property visits, submit reports to landlords and follow up any identified maintenance issues
? Negotiate damages claims with tenants following check out
? Manage the process relating to insurance claims, including meeting loss adjusters, supervising works and securing repayment from insurance companies
Knowledge / Skill / Experience
? Has achieved or is working towards ARLA 1
? Professional approach and appearance
? Effective written and verbal communication skills
? Experienced in dispute resolution and problem solving
? Able to handle difficult/sensitive situations
Behaviours
? Customer focus
? Organised and methodical
? Proactive and uses initiative
? Team player
? Diplomatic and empathetic
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